Refund policy

Return and Refund Policy

Important Information

By placing an order or purchasing ropet products ("Products") on this website or through other official ropet self-operated stores, you agree to the following terms, as well as ropet's Privacy Policy and Terms of Use.
For products purchased from authorized ropet retailers or other retailers, please contact the respective retailer for their return and refund policies.
ropet is committed to ensuring a positive experience as you explore, evaluate, and purchase our products. However, should you need to return a product, we are here to assist.

Return Policy

If you are not entirely satisfied with any Product that is in as good as new condition, simply return it to us within 30 days from the date of shipment.
However, there are several important points to note when returning Products purchased directly from ropet:
  1. All Products must be returned in their original condition, preferably in the original packaging and including all accessories, to qualify for a full refund. Accessories must be unused when returned.
  2. Products may only be returned in the country or region where they were originally purchased.
  3. Only Products purchased directly from this website or official ropet self-operated stores may be returned to ropet. Products purchased through other retailers must be returned in accordance with their respective return and refund policies.

How to Return

  1. Contact us at support@ropetai.com to obtain return instructions.
  2. Securely repackage the Product in its original packaging whenever possible.
  3. Include the warranty card with the Product. If the warranty card cannot be returned, enclose your order number, product serial number, billing name, and address inside the package.
  4. ropet will cover return shipping costs (limited to the country or region of original purchase and only for Products in as good as new condition). Unauthorized returns or Cash on Delivery (COD) returns will not be accepted.
  5. To protect your interests, we recommend using UPS or FedEx for returns.
  6. Retain the return tracking number for your shipped package to ensure it reaches our warehouse.

Refunds

Eligible purchases made on this website or through official ropet self-operated stores may qualify for a refund. To request a refund, contact us at support@ropetai.com for refund instructions. Upon receipt and verification of the returned Product's condition, you can expect to receive your refund via the original payment method within approximately 7 business days.

For Consumers Only

ropet sells and ships Products exclusively to end-user customers. We reserve the right to refuse or cancel your order if we suspect the Product is purchased for resale.