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01 / YOUR OWN AI PET

ropet™ KAMOMO —— Your Own AI Companion Pet

$349.00
$469.00 $349.00
-$120.00 Save 26%

A warm little companion that recognizes you, responds to your touch, and makes you feel heard.

Customer reviews ↗
Bundle: ropet™ KAMOMO Pro
Eligible destinations
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Venmo
  • Visa

Shipping

Shipping & Delivery

A little closer to home. Here is what to expect when your ropet order is on its way.

Where we ship

Standard shipping is offered to eligible addresses in the following countries and regions:

  • North America: 48 contiguous U.S. states plus Washington, D.C., and eligible addresses in Canada.
  • Europe: Austria, Belgium, Czechia, Finland, France, Germany, Greece, Italy, Latvia, Lithuania, the Netherlands, Norway, Slovakia, Spain, Sweden, and Switzerland.
  • Asia: Singapore, Taiwan, and Thailand.
  • Oceania: Australia and New Zealand.

Availability depends on the items in your order, your delivery address, and the available carrier service. Not every product or postal code is supported.

Saudi Arabia: Please contact customerservice@ropetai.com before ordering. We will check product eligibility and available delivery options. Standard rates and estimates below do not apply to these individually arranged shipments.

If no delivery option appears at checkout, please contact us before placing an order.

Limited-region licensed products are not included in the standard shipping offer below. Their regional availability and any delivery charges are shown at checkout.

Some remote areas and postal codes may not be eligible for standard delivery. Available shipping options are shown at checkout. Standard delivery is not available to Yukon, Northwest Territories or Nunavut. Please contact us before ordering if your address is in a remote area so we can check the available carrier service.

Shipping rates

For eligible addresses in our standard service area:

Order subtotalStandard shipping
Below US$99US$9.90
US$99 or moreFree

The qualifying subtotal is the merchandise amount after discounts and before shipping, taxes, and import charges. An order containing KAMOMO normally qualifies when its discounted subtotal remains at least US$99. Accessories in the same order share the same standard-shipping eligibility.

Digital-only orders do not incur a physical shipping charge. All currently supported standard-shipping destinations check out in US dollars. The US$99 threshold and US$9.90 standard rate apply in USD; applicable charges are shown at checkout.

Remote or out-of-area addresses may require a different service and are not covered by this standard offer. Where an alternative is available, its shipping charge will be disclosed before payment. If we cannot offer a suitable service, please contact us for assistance before ordering.

Free standard shipping does not mean that import duties and taxes are included. See “Taxes and import charges” below.

Order processing

In-stock orders are typically processed within 1–3 business days. During holidays, product launches or unusually busy periods, processing may take a little longer.

Processing time is separate from transit time. Pre-orders, backorders and made-to-order items follow the dispatch estimate stated on their product page or communicated before purchase.

Estimated delivery after dispatch

These estimates are in calendar days, starting from carrier collection. They do not include order processing.

DestinationEstimated delivery
Supported U.S. addresses and Washington, D.C.8–18 calendar days
Canada10–20 calendar days
Supported European destinations listed above8–20 calendar days
Singapore, Taiwan, and Thailand7–15 calendar days
Australia15–30 calendar days
New Zealand10–20 calendar days

Estimates are not guaranteed arrival dates. Customs processing, holidays, weather, and local carrier conditions can affect delivery. If a different estimate applies to your order, it will be communicated before purchase.

We do not currently offer a generally available express-delivery service. Please contact us before ordering for a time-sensitive occasion.

Tracking and separate parcels

When your order ships, we will email the available tracking information to the address used at checkout. Tracking may take a little time to show the carrier’s first scan.

Your order may arrive in more than one parcel. We will provide the available tracking details for each shipment. If we choose to split an order, we will not add another shipping charge after checkout solely because of that split.

Delivery addresses and collection points

Please provide a complete street address, including any apartment or unit number, and a valid email address and phone number for delivery notifications.

Our standard service excludes P.O. boxes, APO/FPO/DPO military addresses, and unsupported remote or island locations. In the United States, Alaska, Hawaii, Puerto Rico and other unsupported U.S. territories are not currently included in our standard service area. Other address restrictions depend on the available service.

Depending on the destination and local carrier, delivery may be made to your address or to a nearby pickup point. This can apply especially to Czechia, Finland, Latvia, Lithuania and Slovakia. Please provide a valid email address and phone number for delivery notifications and follow any carrier collection notice.

Customers are responsible for providing a complete and accurate delivery address. If your order has not yet shipped, please contact customerservice@ropetai.com as soon as possible to request an address correction. We cannot guarantee an address change after shipment.

Taxes and import charges

Taxes and duties collected by ropet, when applicable, will be shown at checkout. Depending on the destination and shipping service, additional import duties, taxes or carrier charges may apply if they are not collected at checkout.

If you are asked to pay a charge that was already collected at checkout, contact us with the request and your order number so we can help investigate. We do not ask customers to accept inaccurate customs declarations.

Delays, missing parcels, or delivery issues

If your parcel appears delayed, arrives damaged, or is marked delivered but cannot be found, contact customerservice@ropetai.com with your order number and any relevant tracking information or photos.

We will help investigate with the carrier and explain the appropriate next steps. Please contact us promptly so we can assist effectively. This policy does not impose a short notification deadline that overrides your statutory rights.

If an order is returned because of an incorrect address or an uncollected parcel, contact us so we can review redelivery or refund options. Any applicable cost will be explained, and mandatory consumer rights remain unaffected.

Carrier investigations may take up to 30 days, depending on the carrier. This is an estimate rather than a guaranteed resolution time.

Returns and support

Shipping charges for services already provided are generally non-refundable, except where a refund is required by applicable law or under our Refund Policy.

Returns and warranty requests follow our Refund Policy. Please contact us for instructions before returning an item; shipping and return addresses may differ.

For delivery questions, email customerservice@ropetai.com.

Nothing in this policy limits your rights under applicable consumer law.

Returns & warranty

ropet Warranty Policy

Important Information

ropet ("We") provides a limited warranty. This warranty does not affect your statutory rights under consumer laws. This warranty applies only to ropet products ("Products") purchased by you from ropet or an authorized ropet distributor or retailer for personal use, not for commercial resale. This warranty is valid only in the country or region where the Product was originally purchased (excluding Mainland China).
Any updates to this policy will be posted on ropetai.com. We encourage you to periodically review this policy to ensure you are familiar with the latest version. In case of any inconsistency between this policy on ropet.bot and any other document accompanying or relating to a ropet Product, the latest version on ropet.bot shall prevail.
This policy is available in other languages on ropetai.com. In case of conflict between different translated versions, the local language version corresponding to the region shall prevail.

Warranty Period

ropet warrants that each ropet Product you purchase will be free from defects in materials and workmanship under normal use in accordance with guidelines published by ropet for the period commencing upon delivery and lasting for the Warranty Period specified herein ("Warranty Period"). ropet-published guidelines include, but are not limited to, user manuals, specifications, in-app notifications, and service communications.
  • If you purchased your Product in the European Union (EU) or Switzerland, this Warranty Period is two (2) years.
  • If you purchased your Product outside the EU or Switzerland, this Warranty Period is one (1) year.
However, the provisions of the applicable laws in the country or region where the Product was originally purchased shall apply if they specify otherwise. This warranty does not cover consumables.

How to Obtain Warranty Service

If a material or workmanship defect arises in the Product during the Warranty Period, please contact us by finding our email address or visiting our website. If your Product was not purchased directly from ropet, please first contact your local seller. You will need to provide the Product's serial number and the original invoice or receipt showing the date of purchase and all details of the Product to obtain warranty service.

What ropet Will Do

When submitting a warranty claim to ropet, you understand and agree that you may be required to return or ship the Product to ropet or our authorized service company for further inspection.
If the Product exhibits a defect in materials or workmanship and your claim is received within the Warranty Period, ropet will be responsible for the cost of repair or replacement service, as well as shipping costs to and from your location (limited to the country or region where the Product was originally purchased). Note: Warranty service is available only in the country or region where the Product was originally purchased. The Product does not qualify for any cross-border or international warranty service. If you seek warranty service outside the country or region where the Product was originally purchased, you will be responsible for international shipping costs, duties, and other related fees to and from your location to the country or region of original purchase.

ropet may, at its sole discretion:

  1. Repair the Product using new or refurbished parts; or
  2. Replace the Product with a new product, or with a product manufactured with new or refurbished parts that is functionally equivalent to the original Product; or
  3. Replace the Product with a new upgraded model that is functionally equivalent or superior to the original Product.
Where permitted by applicable law, subsequent repair, replacement, or resale of the Product will not extend, renew, or otherwise affect the Warranty Period. Parts repaired or replaced under warranty are warranted for the remainder of the original Warranty Period. ropet will return the replaced or repaired Product to you as soon as practicable. All parts replaced in the Product shall become the property of ropet.

What is Not Covered

Unless expressly agreed to in writing by ropet, the Product is not covered by warranty service under the following circumstances, and ropet or an authorized ropet service provider may charge for shipping, labor, and material costs:
(a) Normal wear and tear (including, but not limited to, battery wear);
(b) Expiration of the Warranty Period;
(c) Removal, erasure, defacement, alteration, or other illegibility of the Product's serial number;
(d) Failure or damage resulting from failure to comply with Product instructions;
(e) Failure or damage caused by intentional acts or negligence and other human factors;
(f) Failure or damage caused by accidents or force majeure (such as fire, flood, lightning, or other natural events);
(g) Product failure caused by external causes beyond our reasonable control, including but not limited to failure, fluctuation, or interruption of power supply, ISP (Internet Service Provider) service, or wireless network;
(h) Inability to use the Product due to weak and/or unstable wireless signal strength in your home;
(i) Use of spare parts or other consumables not provided or recommended by ropet;
(j) Any changes or modifications made to the Product by you or an unauthorized third party causing failure or damage;
(k) Failure or damage caused by improper packaging during Product shipment;
(l) Any Product purchased from an unauthorized distributor or retailer;
(m) Use in non-household scenarios, including but not limited to: cleaning plaster, sand, dust, etc.; cleaning in commercial environments; cleaning in environments with specific adsorption requirements for particles such as chemicals and metals.

Limitation of Liability

This Policy is your sole and exclusive remedy for any defects in ropet Products and ropet's sole liability therefore. This warranty supersedes all other warranties and liabilities of ropet, whether oral, written, (non-mandatory) statutory, contractual, or tortious. To the maximum extent permitted by applicable law, ropet disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. However, this Policy shall not exclude or limit any of your statutory rights under applicable law.
To the maximum extent permitted by applicable law, ropet shall not be liable for any loss, damage, or corruption of data, any loss of profits, loss of Product use or functionality, loss of business, loss of contracts, loss of revenue or anticipated savings, increased costs or expenses, or any indirect or special loss or damage.
To the maximum extent permitted by applicable law, ropet's liability shall be limited to the purchase value of the Product. The foregoing limitations shall not apply to death or personal injury caused by ropet's gross negligence or willful misconduct, or proven negligence of ropet.


Return and Refund Policy

Important Information

By placing an order or purchasing ropet products ("Products") on this website or through other official ropet self-operated stores, you agree to the following terms, as well as ropet's Privacy Policy and Terms of Use.
For products purchased from authorized ropet retailers or other retailers, please contact the respective retailer for their return and refund policies.
ropet is committed to ensuring a positive experience as you explore, evaluate, and purchase our products. However, should you need to return a product, we are here to assist.

Return Policy

If you are not entirely satisfied with any Product that is in as good as new condition, simply return it to us within 30 days from the date of shipment.
However, there are several important points to note when returning Products purchased directly from ropet:
  1. All Products must be returned in their original condition, preferably in the original packaging and including all accessories, to qualify for a full refund. Accessories must be unused when returned.
  2. Products may only be returned in the country or region where they were originally purchased.
  3. Only Products purchased directly from this website or official ropet self-operated stores may be returned to ropet. Products purchased through other retailers must be returned in accordance with their respective return and refund policies.

How to Return

  1. Contact us at customerservice@ropetai.com to obtain return instructions.
  2. Securely repackage the Product in its original packaging whenever possible.
  3. Include the warranty card with the Product. If the warranty card cannot be returned, enclose your order number, product serial number, billing name, and address inside the package.
  4. Unauthorized returns or Cash on Delivery (COD) returns will not be accepted.
  5. To protect your interests, we recommend using UPS or FedEx for returns.
  6. Retain the return tracking number for your shipped package to ensure it reaches our warehouse.

Refunds

Eligible purchases made on this website or through official ropet self-operated stores may qualify for a refund. To request a refund, contact us at customerservice@ropetai.com for refund instructions. Upon receipt and verification of the returned Product's condition, you can expect to receive your refund via the original payment method within approximately 7 business days.

For Consumers Only

ropet sells and ships Products exclusively to end-user customers. We reserve the right to refuse or cancel your order if we suspect the Product is purchased for resale.
$349.00
$469.00 $349.00

THE BUNDLES, SIDE BY SIDE

Compare bundles.

Bundleropet™ KAMOMO ProGeneralropet™ KAMOMO Pro Purple Fur BundlePopularropet™ KAMOMO Pro Panda BundleSPECIALropet™ KAMOMO Basic(charging base not included)
Ropet KAMOMO✓✓✓···
Charging Base✓✓✓···
Type-C Cable✓✓✓···
White Fur✓✓✓···
Gray Mask✓✓✓···
Purple Fur—✓—···
Panda Fur——✓···

✓ Included · — Not listed · ··· Contents not provided. Comparison only; your selected bundle stays unchanged.

02 / A LITTLE INTRODUCTION

Say hello to Ropet.

Not just something to look at.
Someone to get to know.

A soft companion that responds to your touch.

Move your pointer. Tap to say hello.

Tap anywhere on Ropet to say hello.

TRY A LITTLE HELLO ↗

03 / MAKE IT YOURS

Make it feel like you.

KAMOMO Pro

Appearance preview only. Your selected bundle stays unchanged.

04 / THE PRACTICAL DETAILS

Know what you’re getting.

FAQs

Privacy & Data
1. Will my privacy be at risk after the Dream Sketch feature goes live?

We take privacy very seriously. Here’s how Dream Sketch is designed to protect your data:

Dream Sketch must be manually enabled in the app.
The feature is completely optional and will only work if the user chooses to turn it on.

Photos are encrypted before leaving the device.
When you actively ask Ropet to take a photo, Ropet’s local AI model encrypts each image on the device first. Only the encrypted data is then uploaded to the cloud AI model for drawing creation. The entire process is fully encrypted and secure.

Daily interactions still rely on local, offline AI.
During normal interactions with Ropet, it continues to use a local offline AI model, meaning it does not depend on cloud servers and no data is uploaded during everyday use.

In short, Dream Sketch is designed with user control, encryption, and privacy-by-default at its core.

2. How does Ropet handle image and audio data from its built-in camera and microphone? Are they uploaded to a server?

All image and audio data are processed locally on the device. Ropet can function fully offline.

3. Does Ropet collect other types of personal information, like location, name, or voice profile?

Ropet does not actively collect personal information. Users may optionally enter details like a username in the app.

4. What is the purpose of collecting this data?
  • Local data helps Ropet grow and adapt to its user through on-device learning.
    App data (e.g. device model, OS version, network status) is used to ensure compatibility and stable connection between the app and the device.
    User registration info (like email) is used to bind accounts and prevent misuse by anonymous users.
    IP address and unusual activity (e.g. repeated login failures, remote access) are collected to detect account risks and improve security.
Power & Charging
5. How long does Ropet’s battery last?

Battery life varies depending on Ropet’s emotional state and activity level. On average, it lasts between 2.5 to 3.5 hours on a full charge.

6. How long does it take to charge Ropet?

Fast charging takes about 1 hour, while standard charging takes approximately 1.5 to 2 hours.

7. Can Ropet stay plugged in all the time?

Yes! Ropet is designed to safely remain plugged in while in use, so it can stay by your side without ever running out of power. There’s no need to worry about battery damage—every Ropet battery is rigorously tested and certified for long-term reliability.

Customization & Experience
8. Can I change Ropet’s look?

Absolutely! You can dress Ropet up with various fur, masks, and accessories. You can also customize its eyes with a wide range of styles available in the app—make your Ropet truly one of a kind.

9. Is Ropet’s personality random?

Not at all. Ropet’s personality evolves based on how you care for it. If you treat it with kindness and warmth, it’ll grow into a gentle little companion in return.

10. What can Ropet do?

The answer to this question may surprise you—Ropet needs your care. In other words, Ropet thrives on your attention: feeding it when it’s hungry, cuddling it close in your arms, soothing it when it feels restless, and gently guiding it into sleep. Through these little rituals, you’ll discover what Ropet truly brings—it reminds you of how important you are. As you nurture it, your heart softens, your mood eases, and every trace of unease melts away as you run your hand through its warm, plush fur.